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Admin can not change user password #10333

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Admin can not change user password#10333
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0. Needs triagePending check for reproducibility or if it fits our roadmapbug

Description

@htttito
htttito
opened on Jul 22, 2018

Hi support !
nextcloud 13.04
system: ubuntu 18.04, apache, php7.2
I can not change the user password in the admin panel.
I can edit the user name, email, all but not the password.
There is no error in the log.....
Any ideas ?

Activity

  1. nextcloud-bot commented on Jul 22, 2018

    @nextcloud-bot
    nextcloud-bot
    on Jul 22, 2018
    Member

    GitMate.io thinks possibly related issues are #4088 (after fresh install change of admin password and adding new user not possible), #1874 (Changing password doesn't work for non-admin users), #1261 (force password change for all users by admin), #8356 (Unable to change forgotten password), and #2289 (Admin can't create new user).

  2. htttito commented on Jul 22, 2018

    @htttito
    htttito
    on Jul 22, 2018
    Author

    No, that's not the Problem, the installation is ca. half a year old, and I am the admin,
    but I can not edit it!

  3. MariusBluem commented on Jul 22, 2018

    @MariusBluem
    MariusBluem
    on Jul 22, 2018
    Member

    Can you fill out the whole issue template?

    Do you use any external user-directories like LDAP or SAML? What error does appear if you try to change your password?

  4. alexacra commented on Jul 23, 2018

    @alexacra
    alexacra
    on Jul 23, 2018

    I can not change the user password in the admin panel.

    I have a similar issue: When I seemingly change a user's password, it actually won't be changed but the old password remains valid. I wonder if that's the same case for you. (If not, I may open a new issue)

  5. MorrisJobke
    added
    needs info
    on Jul 24, 2018

  6. Mannshoch commented on Aug 8, 2018

    @Mannshoch
    Mannshoch
    on Aug 8, 2018

    Same Problem. If I click on the Password field the textbox blink and disappear instant. If I click on other Elements like Mail the Textbox work and I'm able to change the content.

    Server configuration detail

    Operating system: Linux 3.10.0-862.9.1.el7.x86_64 #1 SMP Mon Jul 16 16:29:36 UTC 2018 x86_64

    Webserver: Apache (fpm-fcgi)

    Database: mysql 10.1.34

    PHP version: 7.2.8
    Modules loaded: Core, date, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, SPL, iconv, Reflection, session, standard, SimpleXML, sockets, mbstring, tokenizer, xml, cgi-fcgi, mysqlnd, bcmath, curl, dba, dom, fileinfo, gd, imagick, imap, intl, json, exif, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, posix, pspell, soap, sqlite3, sysvmsg, sysvsem, sysvshm, xmlreader, xmlrpc, xmlwriter, xsl, zip, ionCube Loader, Zend OPcache

    Nextcloud version: 13.0.2 - 13.0.2.1

    Updated from an older Nextcloud/ownCloud or fresh install:

    Where did you install Nextcloud from: unknown

    Signing status

    Array

    List of activated apps 
    Enabled:
 - admin_audit: 1.3.0
 - apporder: 0.5.0
 - audioplayer: 2.3.1
 - bruteforcesettings: 1.1.0
 - calendar: 1.6.1
 - comments: 1.3.0
 - contacts: 2.1.5
 - dav: 1.4.6
 - federatedfilesharing: 1.3.1
 - federation: 1.3.0
 - files: 1.8.0
 - files_external: 1.4.1
 - files_markdown: 2.0.4
 - files_pdfviewer: 1.2.1
 - files_sharing: 1.5.0
 - files_texteditor: 2.5.1
 - files_trashbin: 1.3.0
 - files_versions: 1.6.0
 - files_videoplayer: 1.2.0
 - firstrunwizard: 2.2.1
 - gallery: 18.0.0
 - gpxedit: 0.0.8
 - gpxmotion: 0.0.6
 - gpxpod: 2.2.2
 - impersonate: 1.0.4
 - issuetemplate: 0.3.0
 - logreader: 2.0.0
 - lookup_server_connector: 1.1.0
 - mail: 0.8.3
 - nextcloud_announcements: 1.2.0
 - notes: 2.3.2
 - notifications: 2.1.2
 - oauth2: 1.1.0
 - ojsxc: 3.4.1
 - password_policy: 1.3.0
 - piwik: 0.4.1
 - polls: 0.8.1
 - provisioning_api: 1.3.0
 - serverinfo: 1.3.0
 - sharebymail: 1.3.0
 - spreed: 3.2.5
 - survey_client: 1.1.0
 - systemtags: 1.3.0
 - theming: 1.4.5
 - twofactor_backupcodes: 1.2.3
 - updatenotification: 1.3.0
 - workflowengine: 1.3.0
Disabled:
 - activity
 - deck
 - encryption
 - external
 - mindmaps
 - user_external
 - user_ldap
    Configuration (config/config.php) 
    {
    "htaccess.RewriteBase": "\/",
    "dbtype": "mysql",
    "version": "13.0.2.1",
    "dbtableprefix": "oc_",
    "logtimezone": "Europe\/Berlin",
    "logdateformat": "Y.m.d, H:i:s",
    "log_query": false,
    "loglevel": 0,
    "installed": true,
    "maintenance": false,
    "default_language": "de",
    "appstore.experimental.enabled": false,
    "knowledgebaseenabled": true,
    "enable_avatars": true,
    "theme": "",
    "allow_user_to_change_display_name": true,
    "remember_login_cookie_lifetime": 1296000,
    "session_lifetime": 86400,
    "session_keepalive": true,
    "token_auth_enforced": false,
    "auth.bruteforce.protection.enabled": true,
    "mail_smtpdebug": false,
    "trashbin_retention_obligation": "300,auto",
    "versions_retention_obligation": "90, auto",
    "appcodechecker": true,
    "updatechecker": true,
    "updater.server.url": "https:\/\/updates.nextcloud.com\/updater_server\/",
    "updater.release.channel": "stable",
    "has_internet_connection": true,
    "appstoreenabled": true,
    "enable_previews": true,
    "preview_max_x": 2048,
    "preview_max_y": 2048,
    "preview_max_scale_factor": 10,
    "preview_max_filesize_image": 2,
    "check_for_working_webdav": true,
    "check_for_working_wellknown_setup": true,
    "check_for_working_htaccess": true,
    "config_is_read_only": false,
    "cron_log": true
}

    Are you using encryption: no

    Client configuration

    Browser: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0

    Operating system: Ubutu

    Logs

    Nextcloud log 
    {"reqId":"W2rWJhhbFlLOKm@bwcnVYwAAABI","level":3,"time":"2018.08.08, 13:38:14","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/user\/sharing","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
{"reqId":"W2rWLBhbFlLOKm@bwcnVcQAAABI","level":3,"time":"2018.08.08, 13:38:20","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/user\/ojsxc","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
{"reqId":"W2rWLS1OdXhRgr1n8tw3SgAAAAk","level":3,"time":"2018.08.08, 13:38:21","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/user\/additional","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
{"reqId":"W2rWNJRUH3sTNAwwI@SoWQAAAAo","level":3,"time":"2018.08.08, 13:38:28","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/admin\/logging","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
    Browser log

    Insert your browser log here, this could for example include:

    a) The javascript console log - How do I do that?

    Server configuration detail

    Operating system: Linux 3.10.0-862.9.1.el7.x86_64 #1 SMP Mon Jul 16 16:29:36 UTC 2018 x86_64

    Webserver: Apache (fpm-fcgi)

    Database: mysql 10.1.34

    PHP version: 7.2.8
    Modules loaded: Core, date, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, SPL, iconv, Reflection, session, standard, SimpleXML, sockets, mbstring, tokenizer, xml, cgi-fcgi, mysqlnd, bcmath, curl, dba, dom, fileinfo, gd, imagick, imap, intl, json, exif, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, posix, pspell, soap, sqlite3, sysvmsg, sysvsem, sysvshm, xmlreader, xmlrpc, xmlwriter, xsl, zip, ionCube Loader, Zend OPcache

    Nextcloud version: 13.0.2 - 13.0.2.1

    Updated from an older Nextcloud/ownCloud or fresh install:

    Where did you install Nextcloud from: unknown

    Signing status

    Array

    List of activated apps 
    Enabled:
 - admin_audit: 1.3.0
 - apporder: 0.5.0
 - audioplayer: 2.3.1
 - bruteforcesettings: 1.1.0
 - calendar: 1.6.1
 - comments: 1.3.0
 - contacts: 2.1.5
 - dav: 1.4.6
 - federatedfilesharing: 1.3.1
 - federation: 1.3.0
 - files: 1.8.0
 - files_external: 1.4.1
 - files_markdown: 2.0.4
 - files_pdfviewer: 1.2.1
 - files_sharing: 1.5.0
 - files_texteditor: 2.5.1
 - files_trashbin: 1.3.0
 - files_versions: 1.6.0
 - files_videoplayer: 1.2.0
 - firstrunwizard: 2.2.1
 - gallery: 18.0.0
 - gpxedit: 0.0.8
 - gpxmotion: 0.0.6
 - gpxpod: 2.2.2
 - impersonate: 1.0.4
 - issuetemplate: 0.3.0
 - logreader: 2.0.0
 - lookup_server_connector: 1.1.0
 - mail: 0.8.3
 - nextcloud_announcements: 1.2.0
 - notes: 2.3.2
 - notifications: 2.1.2
 - oauth2: 1.1.0
 - ojsxc: 3.4.1
 - password_policy: 1.3.0
 - piwik: 0.4.1
 - polls: 0.8.1
 - provisioning_api: 1.3.0
 - serverinfo: 1.3.0
 - sharebymail: 1.3.0
 - spreed: 3.2.5
 - survey_client: 1.1.0
 - systemtags: 1.3.0
 - theming: 1.4.5
 - twofactor_backupcodes: 1.2.3
 - updatenotification: 1.3.0
 - workflowengine: 1.3.0
Disabled:
 - activity
 - deck
 - encryption
 - external
 - mindmaps
 - user_external
 - user_ldap
    Configuration (config/config.php) 
    {
    "htaccess.RewriteBase": "\/",
    "dbtype": "mysql",
    "version": "13.0.2.1",
    "dbtableprefix": "oc_",
    "logtimezone": "Europe\/Berlin",
    "logdateformat": "Y.m.d, H:i:s",
    "log_query": false,
    "loglevel": 0,
    "installed": true,
    "maintenance": false,
    "default_language": "de",
    "appstore.experimental.enabled": false,
    "knowledgebaseenabled": true,
    "enable_avatars": true,
    "theme": "",
    "allow_user_to_change_display_name": true,
    "remember_login_cookie_lifetime": 1296000,
    "session_lifetime": 86400,
    "session_keepalive": true,
    "token_auth_enforced": false,
    "auth.bruteforce.protection.enabled": true,
    "mail_smtpdebug": false,
    "trashbin_retention_obligation": "300,auto",
    "versions_retention_obligation": "90, auto",
    "appcodechecker": true,
    "updatechecker": true,
    "updater.server.url": "https:\/\/updates.nextcloud.com\/updater_server\/",
    "updater.release.channel": "stable",
    "has_internet_connection": true,
    "appstoreenabled": true,
    "enable_previews": true,
    "preview_max_x": 2048,
    "preview_max_y": 2048,
    "preview_max_scale_factor": 10,
    "preview_max_filesize_image": 2,
    "check_for_working_webdav": true,
    "check_for_working_wellknown_setup": true,
    "check_for_working_htaccess": true,
    "config_is_read_only": false,
    "cron_log": true
}

    Are you using encryption: no

    Client configuration

    Browser: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko/20100101 Firefox/61.0

    Operating system: Ubutu

    Logs

    Nextcloud log 
    {"reqId":"W2rWJhhbFlLOKm@bwcnVYwAAABI","level":3,"time":"2018.08.08, 13:38:14","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/user\/sharing","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
{"reqId":"W2rWLBhbFlLOKm@bwcnVcQAAABI","level":3,"time":"2018.08.08, 13:38:20","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/user\/ojsxc","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
{"reqId":"W2rWLS1OdXhRgr1n8tw3SgAAAAk","level":3,"time":"2018.08.08, 13:38:21","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/user\/additional","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
{"reqId":"W2rWNJRUH3sTNAwwI@SoWQAAAAo","level":3,"time":"2018.08.08, 13:38:28","remoteAddr":"x.x.x.x","user":"USER","app":"no app in context","method":"GET","url":"\/settings\/admin\/logging","message":"issuetemplate","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:61.0) Gecko\/20100101 Firefox\/61.0","version":"13.0.2.1"}
    Browser log

    Insert your browser log here, this could for example include:

    a) The javascript console log - How do I do that?

  7. DrDimedrol commented on Sep 30, 2018

    @DrDimedrol
    DrDimedrol
    on Sep 30, 2018

    Have a some problem on server V14, there is NO pencil or other thing on password fields of user list. Rolling back to V13 with database recovering from backup, the pencil appear, but however it impossible to click to it and change value.

  8. Kaor commented on Sep 30, 2018

    @Kaor
    Kaor
    on Sep 30, 2018

    Same here on 13.0.6 :

    If I click on the Password field the textbox blink and disappear instant. If I click on other Elements like Mail the Textbox work and I'm able to change the content.

  9. Mannshoch commented on Oct 1, 2018

    @Mannshoch
    Mannshoch
    on Oct 1, 2018

    May the Problem is this one here?
    https://bugs.launchpad.net/ubuntu/+source/ibus/+bug/1765304

  10. DrDimedrol commented on Oct 5, 2018

    @DrDimedrol
    DrDimedrol
    on Oct 5, 2018

    Yes, it look like problem in firefox, in chromium work OK. But when I upgrade my nextcloud installation from 13 to 14, the password input text is missing. when I install new fresh copy of nextcloud with new database, then I be able to edit it in chromium.

  11. MorrisJobke
    added
    bug
    0. Needs triagePending check for reproducibility or if it fits our roadmap
    and removed
    needs info
    on Nov 29, 2018

  12. lisa50469 commented on Dec 18, 2018

    @lisa50469
    lisa50469
    on Dec 18, 2018

    Just installed owncloud via the instructions from digital ocean, and it went perfectly until I added a second user.
    When I click the pencil on the new users password field, the field blinks and I can see where I should type, but immediately goes back to the cover dots.
    ii owncloud-files 10.0.10-1+1.1 all ownCloud - Server

    NOTE: This works in google chrome, but not firefox.
    screenshot from 2018-12-18 07-25-18

  13. skjnldsv commented on Apr 30, 2019

    @skjnldsv
    skjnldsv
    on Apr 30, 2019
    Member

    As there is no feedback since a while I will close this ticket. If this is still happening please make sure to upgrade to the latest version. After that, feel free to reopen.

  14. skjnldsv
    closed this as completedon Apr 30, 2019

  15. rlenorerogers commented on May 13, 2019

    @rlenorerogers
    rlenorerogers
    on May 13, 2019 via email · Hidden as off-topic

  16. rlenorerogers commented on May 13, 2019

    @rlenorerogers
    rlenorerogers
    on May 13, 2019 via email · Hidden as off-topic

  17. kesselb commented on May 13, 2019

    @kesselb
    kesselb
    on May 13, 2019 · Hidden as off-topic
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